The professionals at go2HR® know tourism from a human resources point of view. go2HR’s understanding of the industry’s human resource issues and opportunities means its staff experts can anticipate and respond to your business, people management, and career-development needs.
Alanna Harrison, COR Audit Specialist
Alanna is excited to join the go2HR team in January of 2023. She brings with her over 17 years of hospitality experience in various roles from line cook to Front of House Manager. She holds a diploma in Marketing Management and a certificate in Occupational Health & Safety with distinction. She is passionate about helping to create safer workplaces, and supporting the Certificate of Recognition (COR) program.
Favorite place in BC: Tofino
Adelina Ortega, Industry Health & Safety Specialist
Adelina is excited to join the go2HR team in January of 2023. She brings with her over 9 years of health and safety experience. Since earning her Bachelor’s Degree in Occupational Safety and Environmental Hygiene Engineering from Tecnologico de Costa Rica, Adelina has provided OHS support to companies in various industries, gaining valuable experience in the design, organization, direction, and control of OHS management systems.
Her ability to work closely with businesses to identify and understand their challenges and implement solutions is one of her key strengths.
Favorite place in BC: Bowen Island
Andrea Hinck, Director, Industry Training
Andrea joined the go2HR team in 2015 and has more than 25 years’ experience in the tourism and hospitality industry, 10 of which are in human resource management at the operation and corporate levels. She manages and implements go2HR’s industry training programs and projects including SuperHost, and in the past, the Winning Pitch and Student Industry Rendezvous. She also liaises with go2HR committees, industry associations, employers, training providers, and other stakeholders. Andrea is a Chartered Professional in Human Resources (CPHR) and holds a certificate in leadership coaching and a diploma as a provincial instructor in adult education.
Favourite place in BC: Stanley Park, Vancouver
Arun Subramanian, Vice President, Industry Health, Safety and Human Resources
Arun joined the go2HR team in 2017 and has over 15 years of HR experience in various sectors such as hotels, airlines, retail and facility management. Arun leads go2HR’s industry health and safety program, which focuses on helping tourism employers create and maintain safe workplaces, and communicating the importance of occupational health and safety in staff recruitment and retention. Arun holds a Master of Arts in Leadership from Royal Roads University, and a Diploma in Hotel Administration from the Sophia Polytechnic in Mumbai, India. He is a Chartered Professional in Human Resources (CPHR) and has completed management programs in HR at both BCIT and the Indian Institute of Management.
Favourite place in BC: Vancouver Island
Alla Fedorets, Interim Director, Finance and Operations
Alla is a CPA with over a decade of professional accounting experience. She brings both hospitality industry and non-profit experience to go2HR, which makes it a unique fit for her. Alla was most recently the Financial Controller at Caffe Artigiano where she led the company through pandemic into rebranding, expansion, and franchising. Her non-profit experience was acquired at Swedish Canadian Association where she collaborated with the Board of Directors and executive team to improve organization’s financial performance and customer service.
Alla holds a Bachelor Degree in Accounting from the Kwantlen Polytechnic University, as well as a Bachelor in Teaching from the Uman State Pedagogical University, Ukraine.
Favourite place in BC: Tofino
Christie Blaquiere, HR Consultant, Cariboo Chilcotin Coast
Christie joined the go2HR team in 2022 and has been working in Human Resources for 11 years, with experience in several HR areas, such as recruitment and organizational effectiveness. Starting as a scanning clerk, she has worked her way up the ladder to most recently working as a Senior HR Coordinator. Christie is recognized for cultivating long-standing relationships with internal and external stakeholders, being a strong communicator, and using creative problem-solving skills to improve processes. Having recently moved from Maple Ridge to Williams Lake, Christie is familiar with multiple neighbourhoods in BC and is looking forward to being a part of the Williams Lake community. She is currently taking a Management for Non-Profit Program through SFU, expanding on her strong management and leadership skills.
Favourite place in BC: Cariboo Chilcotin for the views, lakes, mountains and all it has to offer outdoors!
Christina Gao, Accounting & Administrative Coordinator
Christina joined go2HR in 2021 and has more than 10 years of experience in inbound tour operation and marketing in the tourism industry in China. Christina worked with a non-profit immigrant women’s organization in Calgary as a program assistant with responsibilities for a social enterprise project and training program for 3.5 years.
Christina is responsible for assisting with daily finance operations and providing professional administrative and customer service support to FoodSafe and other training programs. Christina holds a Bachelor’s Degree in Tourism and Hospitality Management from Southern Alberta Institute of Technology and a Marketing degree from Three Gorges University in China.
Favorite place in BC: English Bay Sunset Beach
Cindy Conti, HR Consultant, Vancouver Coast and Mountains
Cindy began her career in the hospitality industry over 20 years ago. She progressed through various operational roles in Hotels, Ski, and Resorts prior to shifting her career to Human Resources. She has spent time working in both Vancouver and Whistler, BC. Prior to joining go2HR in October 2021, Cindy held the role of Director, Corporate Talent & Culture at the Accor Corporate Offices in Toronto where she managed the HR function for Corporate employees across Canada and the United States. She holds over 15 years of progressive human resources management experience where she has provided strategic direction on human resources, talent management, and organizational effectiveness to all levels of management in the Tourism & Hospitality industry. Based in Vancouver, Cindy holds a BA in English language and literature from UBC, and the CPHR Professional designation in Human Resources.
Favourite place in BC: Top of the peak chair at Whistler Blackcomb
Connie Eng, Communications Coordinator
Connie is excited to join the go2HR team. She has worked in the non-profit sector and has over 5 years of volunteer experience providing communications and marketing support for fundraising events. Her role is to develop and distribute creative content to help raise brand awareness about our health and safety programs and services. She also has a Bachelor degree in Communications at SFU and a Marketing Communications Associate Certificate at BCIT.
Her favorite place in B.C: Stanley Park, Vancouver.
Ginger Brunner, Manager, Industry Human Resources
Ginger is a Chartered Professional in Human Resources (CPHR) and trainer. She has close to 20 years of applied human resources and management experience within the tourism/hospitality industry. Joining go2HR in 2016, Ginger brings experience in developing, facilitating and supporting HR programs, as well as facilitating a range of college and university recruitment initiatives. Based in Kelowna, BC, she works with tourism operators and stakeholders in the regionalization of key recruitment, retention and training initiatives as outlined in the BC Tourism HR Strategy.
Favourite place in BC: Thompson Okanagan
Harry Longmuir, Digitial Marketing Specialist
Harry Longmuir joined go2HR in October 2022 as our Digital Marketing Specialist. He’s a Google Certified digital marketing professional, and brings 8 years of SEO, PPC, email marketing, data analysis, campaigns/strategy, conversion optimization, print and content marketing experience. Harry is from Torquay, England, and moved from the UK to Vancouver, Canada in Summer 2021.
Favourite place in BC: Upper Joffre Lake
Judy Frankel, Director, Communications
Excited to be a part of the team at go2HR, Judy Frankel has spent the last decade as a tourism executive in both the US and Canada. She brings a diverse skill set to the organization with a background in journalism and a Master’s in Political Science. A recent transplant to Metro Vancouver, Frankel spends her leisure time balancing the amazing foodie scene with the incredible outdoor recreational opportunities.
Krista Bax, CEO
Krista has more than 20 years of experience in various strategic leadership roles. She was the Senior Vice President, Western Canada of Context, a strategic engagement and communications firm, and the Executive Director of the Asia Pacific Gateway Skills Table. Krista also has extensive experience in occupational health and safety, primarily in the forestry industry. She holds a MBA and B.Sc. from the University of Alberta, and she has completed the Not-for-Profit Program developed by the Institute of Corporate Directors and the University of Toronto’s Rotman School of Management.
Favourite place in BC: Juan de Fuca Provincal Park
Marta Brisco, Director, Finance and Operations (currently on leave)
Marta is a CPA, CA with more than 20 years of experience. She has been with go2HR since April 2022. Prior to that, she was the Director of Finance at an independent school in North Vancouver. Her professional experience includes extensive public accounting experience as a financial statement auditor and then as a forensic accountant. She is deeply committed to volunteer Board service and is currently the Chair of North Shore Restorative Justice. She holds a Master of Management and Professional Accounting from the University of Toronto and a BA in economics from Queen’s University. Marta has also recently completed the governance program offered by the Governance Professionals of Canada.
Favourite place in BC: Kamloops
Lonnie Burnett, Specialist, Industry Health & Safety
Lonnie has roughly 10 years of technical safety experience within the tourism industry including guiding, emergency response, a provincial park and ski hill operation. Most recently, she was a Safety Manager within the Ski Hill sector for the past 5 years. To begin her career, she accomplished a Bachelor of Arts degree in Outdoor Leadership with a minor in Caregiving & Counselling. She holds certifications in COR internal auditing, Ski Operations, Verbal Judo and is licensed as an Emergency Medical Responder. Lonnie has strong practical skills in risk management, hazard assessment, implementing and improving health and safety programs, COR, developing and delivering training to all levels of employees, and claims management plans.
Lonnie is keen to work with employers to provide guidance on their workplace health and safety and deliver innovative ideas on protecting workers and reducing costs for employers. She is able to anticipate industry needs and will be working on various projects to better serve the immediate and future needs of the sectors within our industry.
Favourite place in BC: Glacier National Park
Rachel Udy, Workplace Learning Coach-Psychological Health & Safety
Rachel joined go2HR in 2022 with over 10 years of varied experience in the Hospitality and Tourism industry, where some of her roles have included flight attendant and restaurant manager. She holds a Diploma in Applied Psychology and Counselling, and her diverse skillset focuses on cultivating workplace wellness through effective communication, respectful relationships, and strategic improvement.
More recently, she’s founded a peer support group, launched a podcast, and in her downtime, she can be found exploring the Okanagan backcountry on her dirtbike.
Favourite place in BC: Joffre Lakes
Sarah Best, HR Consultant- Northern BC
Sarah started her career 24 years ago in mental health administration before merging into employment counselling, human resources and training facilitation, and transitioning fully into Human Resources as a consultant in 2020. Primarily hired under governmental contracts, Sarah has held various roles in those fields and obtained several certificates from JIBC and Psychometrics Canada as an adult and youth practitioner. Recently, she completed a term contract as the Human Resources Manager for the Prince George Airport Authority, developing a Human Resources Department and supporting the organization as it experienced significant impacts during the onset and early recovery progress of the pandemic. Based in Prince George, as a regional consultant, Sarah is very familiar with both living and working in Northern BC, where she will support tourism and hospitality operators and stakeholders across the region. An avid life-long learner, Sarah is currently working on her CPHR designation coursework via BCIT.
Favourite Place in BC: The Ancient Forest – Chun T’oh Whudujut Provincial Park
Sarah Moseley, HR Consultant- Kootenay Rockies
Sarah began her career in the hospitality industry more than 20 years ago. Over the years, Sarah held many different operational roles in hotels and resorts, food and beverage, ski, and adventure travel, before transitioning into HR over 10 years ago. She holds a B. Sc. in Natural Resources Conservation from UBC, a B. Ed. from the U of C and registered with the BC College of Teachers; she is also a Chartered Professional in Human Resources (CPHR). Sarah is based in Invermere, BC and she works with tourism operators and stakeholders in the Kootenay Rockies region.
Favourite place in BC: The Bugaboos
Shane Lobsinger, Workplace Learning Coach-Psychological Health & Safety
Shane has worked in restaurants since his first job washing dishes at 18 years old Thanks to the privilege of some dedicated mentors and fortunate opportunities, he has grown to become a Red Seal Chef, a WSET Certified Sommelier, and a Master of Arts in Tourism & Hospitality Management. Having run the gamut of the restaurant industry, he is passionate about improving the working conditions in hospitality and helping to amplify the tremendous work being done by the community’s champions for mental health. Shane strives for work-life balance by making music, practicing martial arts, and cycling around Stanley Park.
Favourite place in BC: Joffre Lakes
Stephanie Mallalieu, Director, Industry Health & Safety
Stephanie supports employers in establishing and developing effective health and safety programs, encouraging industry engagement in health and safety and the Certificate of Recognition (COR) program. Stephanie joined go2HR in 2016 and has more than 20 years of food hygiene and health and safety experience within travel, tourism and hospitality. Stephanie has held senior positions in London, England, and various overseas locations, supporting businesses with their food hygiene and health and safety programs. Stephanie holds a M.Sc. in Food Safety Management from the University of Central Lancashire, a B.A. in Tourism and Business Management from the University of Birmingham and a General Certificate from The National Examination Board in Occupational Safety and Health, England. Stephanie is a Canadian Registered Safety Professional (CRSP).
Favourite place in BC: Tofino and Whistler
Peter Charles, HR Consultant- Vancouver Island
Peter began his career in BC after completing a bachelor’s degree with a major in Economics and a core focus on workforce optimization and management from the University of Prince Edward Island in 2007. For the last 15 years, he has taken on progressive management and HR consulting roles across various key industries in BC, such as tourism & hospitality, transportation & logistics, manufacturing, environmental sustainability and resource management. With extensive and diverse experience in people management, recruitment, business development and succession planning, and a passion for finding innovative solutions to employer-level challenges, Peter joins g2HR’s team as a regional HR Consultant in support of both industry and operator-level initiatives across Vancouver Island.
Favourite place in BC: Charles Mountain (aka. Admiral’s Forest) in Otter Point, or any stop on the Vancouver Island Golf Trail
Yulia Diachenko, Program Coordinator, Industry Training
Yulia joined the go2HR team in 2022 and has more than 15 years of experience in Learning & Development. Most of which are in various service industries, including a travel agency and airline. She provides administrative support to go2HR’s industry training programs and projects, including SuperHost. Yulia is a certified Project Management Professional (PMP) with a Master’s degree in Strategic Management.
Favourite place in BC: Downtown, Vancouver