Tina Rottboll’s enjoyment of being a customer accompanied by the timing of Mr. Pickwick’s employment needs worked out perfectly. Tina, a food service counter attendant, credits a caring environment to her instant attachment to the Vancouver eatery that she now calls home.
Tina first stepped into Mr. Pickwick’s Fish and Chips without the slightest notion of where that experience would lead her. The warmth and comfort she experienced as a customer led to her asking for a job one year later and, before she could complete the sentence, her name was added to the staff roster.
Her passion for people was an easy match for her employer. She now works to serve others and make each guest’s day a little better than it was prior to walking through the company doors.
In a fast-paced foodservice establishment, a winning attitude and multi-tasking are requirements. As a counter attendant, Tina’s main focus is customer service, including ordering, serving, and up-selling. Beyond the service aspect of the job Tina cooks and contributes to other back of the house areas including replenishing supplies, prep work and maintaining the restaurant’s general appearance.
Tina attributes her success to transferable skills plus a desire to learn all she can. Working in a Montreal pastry shop helped hone her presentation skills. Prior experience in counter service and hostessing make her current job a natural fit, along with empathy and compassion acquired as a nanny. Tina brings a unique skill set to Mr. Pickwick’s along with an especially adaptable personal style that guests and co-workers alike embrace.
Tina’s ability to display patience, tolerance, acceptance and care towards customers helps smooth the challenges of such a front-line occupation. She believes that not dwelling on the negative, letting things go and having fun on the job are the key attitude traits for experiencing daily customer victories. After all, giving your very best is the very best you can do.
Through her experience at Mr. Pickwick’s, Tina has found a real fit in the industry. It’s no surprise that her best career advice is to find a company whose philosophies are in line with your own beliefs and attitudes. Tina says that enthusiasm for taking care of people, honesty, humility and a willingness to learn are equally important traits for success.
With a gift for serving others, it is the people element that keeps her feet planted in the industry. You can bet that job satisfaction will be high and your opportunities full of possibility in an industry where you feel valued and appreciated and know that you can succeed simply by being yourself.