Webinars for Tourism Employers

Each of the following recorded webinars are available for viewing on-demand. For a listing of live webinars and other upcoming events, please see the go2HR Events Calendar.

Health & Safety

In this interactive webinar with go2HR, the Vancouver Island Coastal Tourism Resiliency Program will discuss your Step 3 Restart and workforce challenges. While the tourism industry still navigates health & safety practices and restrictions, new workforce challenges are adding a layer of stress and pressure on operations. Join go2HR’s Ginger Brunner, Senior HR Specialist, and Stephanie Mallalieu, Manager, Industry Health & Safety, to explore these industry challenges and solutions and have your questions answered.

Duration: 56:35

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Vaccine rollout has continued to accelerate across Canada, and with it comes growing optimism about a return to a semblance of normalcy. Nowhere is the excitement greater than in the tourism and hospitality industry. However, employers are asking how this new weapon in the fight against COVID-19 might impact their workplaces, including whether employers can mandate their employees to take the vaccine.

The BC Hotel Association (BCHA) in partnership with Canada West Ski Areas Association (CWSAA) and go2HR have engaged Ryan Anderson, Partner at Mathews Dinsdale & Clark LL P to help address these questions. Ryan will provide an overview of the requirements and key OH&S, privacy, human rights, labour and employment considerations for the potential implementation of a COVID-19 vaccination policy, mandatory or otherwise, where one is warranted.

Duration: 53:55

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With companies restarting operations in line with the BC restart plan, employers are trying to navigate the multitude of orders, regulations and guidelines put forth by various regulatory agencies. From understanding provincial health orders and WorkSafeBC protocols, to knowing how to prepare a workable COVID-19 Safety Plan, tourism employers have a lot to deal with right now.

In this webinar, we will look at some key considerations to ensure that you re-open safely, including how to do a risk assessment of your workplace, how to develop and implement meaningful policies and procedures and how to get your team ready.

Key topics covered:

  • The latest developments from a provincial health and WorkSafeBC perspective.
  • An overview of how to navigate sector protocols and best practice guides.
  • How to perform a risk assessment and complete a comprehensive COVID-19 Safety Plan that works for your business.
  • Implementing your plan: it looks good on paper. Now what?
  • Building flexibility into your reopening plans.
  • Tips on how to deal with a WorkSafeBC inspection after re-opening. What will they be looking for?

Duration: 1:00

go2HR is pleased to have partnered with Destination British Columbia to create this webinar for their Road to Recovery Series.

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Returning to the workplace during this pandemic will be a challenging and emotional time for many people. Concerns about our own health and safety, as well as navigating the concerns of employees and guests, will be additional causes of stress and anxiety for many tourism business operators as they work to provide a safe and respectful workplace.

In this session, facilitated by go2HR in partnership with the Canadian Mental Health Association, participants will learn practical strategies for taking care of their own mental health and that of their employees, as well as techniques to help them prevent bullying and harassment in the workplace and de-escalate potential situations with guests.

Duration: 55:54

go2HR is pleased to have partnered with Destination British Columbia to create this webinar for their Road to Recovery Series.

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The summer season is upon us. You have reopened for business and ironed out the initial kinks in your COVID-19 controls and are now ramping up your operations. How is your COVID-19 safety plan working? Are you continuing to manage the risks associated with COVID-19 in your workplace, making changes as needed?

Join us for a candid panel discussion with tourism employers, sharing some key insights and learnings based on their experiences in creating and implementing safety plans. This is a great time to revisit your plan and make some revisions, to help ensure a safe start to the high season.

Key topics:

  • A refresher on the key components of a robust COVID-19 Safety Plan
  • Your original plan seemed to work at the time. How do you evaluate its effectiveness against an ever-changing work environment?
  • Lessons learned through realizing a COVID-19 Safety Plan. What worked and what didn’t?
  • What we know now about COVID-19: the latest controls that we should be focusing on in the workplace
  • Tips to prevent “coronavirus complacency” within your team and to keep everyone committed to the cause

Duration: 58:25

go2HR is pleased to have partnered with Destination British Columbia to create this webinar for their Road to Recovery Series.

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The BC Hotel Association (BCHA) hosted a webinar and open forum in collaboration with go2HR and BC’s Alliance of Beverage Licensees (ABLE BC) and featured Phil Eastwood, a leading expert in workplace conflict related training.

Key topics:

  • An overview of the history of violence prevention in British Columbia, current WorkSafeBC regulations and the legal responsibilities that they place on employers across the province.
  • The proactive steps that those in the tourism and hospitality industry can take to minimize and mitigate risks and hazards that their staff are exposed to, with a focus on issues surrounding physical distancing policies and the wearing of facemasks.
  • The role and legal responsibilities of employees, front-line supervisors and managers will be examined.
  • Risk assessing using traditional methods and recent advances in ‘Visual Literacy’ will be explored, as well as a discussion on preventative and best-practice training methods.
  • The 5 Myths regarding Workplace Conflict
  • 5 things that managers and supervisors can do right now to support their staff when they are faced with COVID-19 related aggression.
  • Verbal Judo: A proven de-escalation technique

Duration: 1:01:52

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This 45-minute webinar recording from the Employers’ Advisers Office provides information on how to respond if a worker exercises their right to refuse unsafe work due to concerns about the COVID-19 virus. This webinar is intended for employers and supervisors.

Duration: 44:20

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This one hour panel-format recorded webinar from the Employers’ Advisers Office addresses frequently asked questions about the impact of COVID-19 on WorkSafeBC claims. This presentation is ideal for Employers, Managers, and Supervisors who manage WorkSafeBC claims.

Duration: 55:08

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Human Resources

The COVID-19 pandemic is not only impacting how businesses operate, it is also influencing the expectations and needs of job seekers and employees. Understanding these changes is important for tourism employers to be able to adjust their recruitment and retention practices to attract and retain top talent. What has worked in the past may not work in the future. As we move into the next season, now is the time to reflect, adjust and plan.

Session Topics:

  • The impact of COVID-19 on expectations in the workplace (hint: they’re changing)
  • How to write effective job postings that reflect changing expectations
  • Exploring & tapping into alternative labour pools
  • Tips to help engage employees during challenging times

Duration: 1:00:02

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Since the start of the pandemic, the provincial and federal governments have released a range of funding programs to support your business – but how do you know what you are eligible for and where do you apply?

Learn about the key government and other COVID-19 support programs you should be aware of. Hear how other hospitality businesses have tapped into the programs and made them work for their businesses. Plus, learn how you can get 1:1 support for your funding questions with the Tourism Resiliency Program.

Presented by go2HR, for the Alliance of Beverage Licensees (ABLEBC) Virtual Liquor Conference 2020

Duration: 58:08

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With the announcement of a phased withdrawal of COVID-19 related restrictions in the province, businesses are gearing up to restart, or ramp up, their operations. While guidelines for return may vary slightly based on the type of business, two key elements are common for all employers:  How to get their people back in to work and how to keep them safe once they are there.

This short webinar focuses on six key, employee-related considerations for employers as you work towards reopening (or ramping up) and recalling employees back to work.

Duration: 17:35

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Bringing your employees back to work after a long break comes with its challenges. As you deal with the myriad of issues that need attention during restart, don’t forget the critical role played by employees in your reopening. As employers try to balance the needs of the business with that of their staff, several unique human resource challenges present themselves. Handling these appropriately, both from an employee relations perspective and an employment law perspective, is critical to ensure a smooth return to “normal” operations.

In this session, we look at what many of these issues are and how you can address them. Legal counsel will be available to answer questions.

Key topics covered:

  • Layoff and recall- who comes back first?
  • Work refusal, including the right to refuse unsafe work
  • Termination

Duration: 1:15

go2HR is pleased to have partnered with Destination British Columbia to create this webinar for their Road to Recovery Series.

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As we move into phase 3 of the BC Provincial Restart plan and businesses impacted by the COVID-19 pandemic prepare to start or expand their service offerings, employers are being faced with a new challenge… employees who are hesitant and, in some cases, refusing, to return to work from temporary layoffs. This is particularly difficult and frustrating for employers who have been working hard to retain and support employees during the pandemic, with expectation that they will return when the time comes to recall them. How we response will depend greatly on the employee’s reason for the refusal. Individual situations may vary and require a case-by-case assessment and response.

During this session, we focus on 3 work refusal situations and provide practical information to help you understand what you can and should do, in order to respond to each situation.

Duration: 12:28

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Customer Service

Presented by Alliance of Beverage Licensees (ABLEBC) and go2HR, this webinar focuses on how to respond to challenging situations, deal with difficult customers, and deliver a positive customer experience – while keeping staff morale high.

Duration: 46:44

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Your company is ready for opening its doors and you embark with your employees and customers on a new journey. Adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for all involved.

In this webinar we will look at tips & best practices on effective guest communication, how to handle non-compliant customers and challenging situations.

Key topics include:

  • Reviewing your customer journey map: which touch points & interactions have to be adapted?
  • Effectively communicate new operating procedures & policies to your customers
  • Managing customer expectations
  • Real life scenarios and solutions for navigating challenging customer situations

Duration: 45:57

go2HR is pleased to have partnered with Destination British Columbia to create this webinar for their Road to Recovery Series.

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Presented by the BC Hotel Association (BCHA) and Canada West Ski Areas Association (CWSAA) this webinar looks at Tips & Best Practices for Training your Employees Virtually. Many of the principles of effective in-person classroom training apply to virtual training, there are some important differences. In this webinar we discussed tips and best practices on how to transition your classroom content online and deliver an engaging training session.

Duration: 56:22

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Tourism businesses impacted by COVID-19 are preparing to reopen or expand their operations. They have been working hard to implement legislated health and safety protocols as well as new or revised employee and guest policies, all in efforts to keep their returning employees and guests safe. As you prepare to recall and, in some cases, welcome new employees to your team, taking the time to properly (re)orient and train your staff will be critically important for business success.

This short webinar focuses on the key components of (re)orientation and training to ensure that employees are well informed and equipped with the tools and knowledge needed for the changing workplace.

Duration: 15:06

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