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Mental Health Resources – Tourism and Hospitality

As the BC tourism and hospitality industry continues to work towards recovery in the wake of the COVID-19 pandemic, go2HR is proud to have partnered with the Canadian Mental Health Association – BC Division (CMHA BC) to provide a range of industry-specific mental health supports, resources and training for front line employees, supervisors, managers and senior leaders.

Workplace Learning Coaches- Psychological Health and Safety

(aka your mental health concierges)

Funded by a grant from the Ministry of Mental Health and Addictions through this partnership, our go2HR Workplace Learning Coaches – Psychological Health and Safety:

  • Are knowledgeable, experienced industry professionals with a wealth of lived experiences who have been rigorously trained to support employees and employers across BC
  • Are available at no cost
  • Offer personalized, one-on-one meetings to provide mental health guidance and resources
  • Are not counsellors, however can help direct individuals and organizations to appropriate resources
  • Offer mental health presentations for industry-related associations and organizations
  • Can help address a range of mental health concerns and challenges in the workplace, including but not limited to stress, burnout, substance use, anxiety, depression, disordered eating
  • Work directly with employers to establish a foundation of psychological safety in the workplace, described by author William A. Kahn as “being able to show and employ one’s self without fear of negative consequences of self-image, status or career.”
Meet Rachel
Get in Touch
Meet Shane
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Training

Workplace CARE (Compassionate & Respectful Employee/er) Certificate – Tourism & Hospitality

  • FREE, industry-focused mental health training
  • 3 online, self-paced courses
  • Practical information and resources, monitored/interactive online forums and direct access to a Workplace Learning Coach

CARE Level 1: Foundational Skills

Ideal for:  Employees at all levels
Format:  CARE Level 1 features an online, self-paced course Primary Concerns, by Not 9 to 5
Duration: 3 hours
Topics:

  • Mental health and how it can fluctuate over time
  • Mental health challenges such as anxiety, depression, disordered eating and substance use

Learn how to:

  • Reduce stigma and start positive conversations about mental health
  • Recognize and address chronic stress
REGISTER

CARE Level 2: Enhanced Skills

Ideal for:  Leaders (supervisors, managers, business owners, HR & OHS professionals)
Prerequisite: CARE Level 1
Format:  Online, self-paced
Duration: 3-5 hours
Topics:

  • The roles of helpers, communication and trust within psychologically safe and healthy workplaces
  • Understanding implicit culture
  • Setting healthy boundaries

Learn how to:

  • Identify your role in promoting a psychologically safe and healthy workplace culture
  • Notice and support employees who may be struggling
  • Understand resources available for your own health, your employees and your loved ones
REGISTER

CARE Level 3: Advanced Skills

Ideal for: Senior Leaders (directors, managers, HR & OHS professionals). Medium-large employers
Format: Online, self-paced course (3-4 )
2 live virtual, classroom sessions (1 ½ hours each). Dates to be announced
Prerequisite: CARE Level 2
Topics:

  • The National Standard for Psychological Health and Safety in the Workplace

Learn how to:

  • Identify opportunities to address bias in your workplace
  • Draft and implement a plan that identifies priority areas, strengths and first steps toward improving your workplace culture
REGISTER

Online Resources

BC’s Hub for Workplace Mental Health – Tourism & Hospitality

  • An online portal website that offers industry-specific mental health information, resources, training, a community network and other resources for employees and employers

Additional Resources:

Starting The Conversation
How’s Work? Life in the Workplace (e-magazine)
“Ask for What You Need at Work”  (article)
How to be a Mental Health Ally (article)
On Mental Health in the Kitchen with Chris Cosentino (video)
Chefs Speak Out on Mental Health (video)
Psych Health & Safety in Canada (podcast)

Alcohol and Substance Use
Alcohol Use & Suicide Fact Sheet, MHCC (fact sheet)
Chef Sean Brock talks about his substance use and burnout recovery (video)
Substance Abuse in The Workplace – Bianca Welsh  (video)
Supporting Someone Who is Using Substances (article; Here to help)

Burnout
After Burning Out On the Job, a B.C. Chef Finds Peace Dissolving the Hierarchies of Food (article)
Restaurant Employee Burnout – What It Is, and How to Manage It (article)
InSights Magazine Spring 2022 – Resiliency and Burnout (e-magazine)
Preventing burnout (article)
Burnout response for leaders (article)
Burnout: The Secret To Unlocking The Stress Cycle (book suggestion)
5 Main Causes of Burnout (LinkedIn post; Not 9 to 5)
“Psychology Works” Fact Sheet: Workplace Burnout (Info sheet; Canadian Psychological Association)

Civility & Respect:
A Comprehensive Guide to Managing Conflict in the Workplace (article; Lattice)

Depression
Chef Daniel Patterson speaking out about depression in the kitchen (article)

Disordered Eating
Eating Disorders  (video)

Diversity, Equity & Inclusion
Coming out at work & how to promote trans-inclusive workplaces (article)
How the Best Bosses Interrupt Bias on Their Teams (HBR – article)

Indigenous
Mental Health and Wellness Supports (resources)
Planning Toolkit for First Nations and Aboriginal Communities to Prevent and Respond to Suicide (toolkit)
Why We Shouldn’t Say “Bury the Hatchet” (Indigenous Corporate Training Inc – article)

Leadership
Empathy is The Most Important Leadership Skill (article)
Ethical Leadership – Best Practices  (video)
Thinking Differently About Talent in a Tight Labor Market  (article)
Ethical leadership in a morally driven hospitality organizational culture – African Journal of Hospitality, Tourism, and Leisure (academic paper)
Why Mentorship in Restaurants Matters – Food & Wine Professional Magazine (article)
Performance Management (article)
Achieving Psychological Safety (Simon Sinek – video)
Hospitality Leadership – It’s Not Just Customer Service (About Leaders – article)
Resilient Organizations Make Psychological Safety a Strategic Priority (HBR – article)
4 Reasons Why Empathy is Good for Business (Enterpreneur Magazine – article)
What are the Top 4 Mental Health Supports Desired by Workers (HR Reporter – article)
Why We Should Be Disagreeing More at Work (Harvard business Review – article)
Emotions Aren’t the Enemy of Good Decision Making (Harvard Business Review – article)
Restaurants are Toxic Workplaces (Toronto Life Magazine – article)
The Emotional Labor of Being a Leader (article; Harvard Business Review)
Creating a Safer Workplace (podcast; Table Talk)
Brené Brown on Armoured vs. Daring Leadership pt.1 (podcast; Dare to Lead)
Brené Brown on Armoured vs. Daring Leadership pt.2 (podcast; Dare to Lead)
Michelle Moreno Transforming Hospitality Leadership (video podcast; Turning the Table)
Hospitality Leadership Coach Matt Rolfe on Vulnerability and Embracing Your Truth (podcast; Restaurant Influencers)
Managers Have Major Impact On Mental Health: How To Lead For Wellbeing (article; Forbes)
Being a Self-Aware Leader with Natalie Shirley at the National Cowboy & Western Heritage Museum (Podcast; Hospitality Leaders Podcast)
Women’s Leadership in Tourism Webinar (webinar recording; Planeterra Foundation)
Kindness and an Open Mindset – with Heidi Hauver (podcast; Psych Health and Safety in Canada)
Kelly Featherington on the ABCs of Inspirational Leadership (videocast; Turning the Table)

Mental Health Tools & Graphics
7 Ways to Defeat Stress – practical tips to relieve stress (1-pager)
Mood Meter (graphic)
Mental Health Continuum (self-assessment tool)
The 5-4-3-2-1 Grounding Technique: Manage Anxiety By Anchoring In The Present (article)
Yoga Nidra 25 Minute Meditation (video)
Mental Health at Work (WHO – info & factsheet)
We Need Trauma Informed Workplaces (Harvard Business Review – article)
Turning the Tables Episode 7: Hospitality and Mental Health (ChefLife Radio – Video Livestream 35min)
Turning the Table Episode 7: Hospitality and Mental Health (ChefLife Radio – Spotify Podcast 35min)
Therapists are Prescribing Dungeons and Dragons Now (article; Inc.)
T.V.’s Best New Show Is a Study of Masculinity in Crisis (article; The Atlantic)
Trauma-informed Workplaces Facilitate Psychological Safety (article; OHS Canada)
Mental Health in the Hospitality Industry (article; Notch)
Investing in Workplace Mental Health: A Path Forward (article; Ontario Highlands Tourism Organization)
March Webinar: How to Improve Workplace Mental Health in Hospitality (video; Ontario’s Highlands)

Wellness & Self-Care
Stop Framing Wellness Programs Around Self-Care (article)
Becoming More Self-Aware in the Workplace (article)

Suicide Prevention
Frequently Asked Questions about Suicide (article)

Boundaries
How healthy boundaries build trust in the workplace (article; Strategy+Business)
How Leaders Can Open Up to Their Teams Without Oversharing (article; Harvard Business Review)

Workplace Culture:
Creating a Workplace that Thrives – with Victoria Grainger (Podcast; Psych Health and Safety in Canada Podcast)
How to Build Psychological Safety, with Amy Edmondson (Podcast; Coaching for Leaders)
Hiring Smart and Training Smarter (Podcast; Turning the Table)
7 Small Ways to be a More Inclusive Colleague (article; HBR)