Front Desk Agent

• Company: Shearwater Resort LLP
• Job Type: Full Time
• Job Level: Administration
• Job Type: Full Time
• Job Address: Box 68 , Denny Island , V0T 1B0
• Job Status: Permanent

Front Desk Agent

Shearwater Resort & Marina is proudly owned and operated by the Heiltsuk First Nation. The Front Office Agent joining our tight knit team of professionals will be seeking a quality of life where both work and play intertwine in a balanced and inclusive manner.  Fostering a strong, healthy and sustainable lifestyle through actions and behaviours that contribute to reconciliation is important to each member of the Shearwater Resort & Marina team. 

About the Front Office Agent Position:

• Displays warm hospitality with guests and fellow employees reflecting the values of the Heiltsuk First Nation in all interactions. 

• Excellent customer service skills, with the ability to anticipate guest needs

• Manage reservations and accurately provide inventory on a daily basis

• Answer telephone calls and respond to inquiries and bookings

• Attend to check-ins/check-outs

• Attend to concierge services

• Tend to house-keeping and room preparation if and when needed

• Maximize hotel revenue opportunities through rate and room type management

• Knowledgeable in all aspects of the resort to answering questions = acting as an ambassador for the area

• Ability to make sensible decisions when confronted with problems

• Maintain a professional attitude, and be creative in attending to guest requests

• Completes other duties through the resort as assigned and as business levels demand

A keen eye for detail 

Working well with people and enjoying the daily interaction with guests

Anticipating guest needs 

• Salary/Wage: $21.00/hr

- send in resume

- attend a phone call 

- attend a zoom interview 

- provide 3 supervisory references 

Post Date: March 31, 2022 Deadline for Application: April 15, 2022