Guest Reception Agent

• Company: Poets Cove Resort & Spa
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 9801 Spalding Road, Pender Island, British Columbia V0N 2M3
• Job Status: Permanent
• Positions Available: 2

 Looking for work in the beautiful Southern Gulf Islands? Poets Cove is a luxury resort on Pender Island and includes 22 lodge rooms, 15 cottages and 9 villas. We are hiring a full time Front Desk agent for a year round position. Previous hotel or reception experience is an advantage. Must be able to work a flexible schedule, shifts are primarily 3pm-11pm.

Duties and Responsibilities

• Greet all guests in a friendly, helpful manner
• Daily co-ordination with housekeeping / Bellman
• Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required
• Process guest arrivals and departures, including all necessary payments
• Organize and ensure amenities are dealt with on a daily basis
• Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest.
• Provide all guests with a sense of security by following the hotel security policies.
• Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager.
• Be familiar with all facilities and services within the Hotel and offer general information to guests.
• Process reservations received by email for guests inquiring in absence of a Reservation Agent.
• Answer the switchboard and direct calls in a proficient, courteous manner.
• Maximize sales and revenue for the Hotel.
• Ability  to up sell  Spa / Outlets / Marina / Activities/ Rooms
• Keep the front desk and back office clean and free of clutter and garbage.
• Other duties as requested

Specific Job Knowledge, Skills and Abilities

• Strong customer service background
• Ability to maintain professionalism under pressure
• Basic computer knowledge
• Minimum High School Diploma
• Preference given to those with direct Hotel Front Desk experience
• Preference given to candidates with Post Secondary education in the Hospitality field
• Knowledge of resort and surrounding area
• Positive attitude and willingness to learn in a team environment.

• Salary/Wage: $15.50-$16.00

Interested in applying? Please email our rooms manager Nikki Morgan at rooms@poetscove.com

Post Date: August 14, 2021 Deadline for Application: August 24, 2021