Loss Prevention Officer

• Company: Delta Hotels by Marriott Kamloops
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 540 Victoria Street, Kamloops, V2C 2B2
• Job Status: Permanent
• Positions Available: 1

Job Profile

Delta Hotels by Marriott Kamloops is seeking an experienced Loss Prevention Officer to perform security for the hotel and perimeter.  The Loss Prevention officer is responsible for the safety of the Property, Guest and Employees. The successful candidate must be able to work a permanent night shift.

 DUTIES AND RESPONSIBILITIES

• Embodies a forward-moving, highly collaborative, fully accountable and inspired positive mindset 
• Respond quickly in the event of an emergency, notify appropriate personnel and follow safety protocol
• Performs minor maintenance fixes that may include building, painting, plumbing, and electrical repairs as necessary
• Follows proper key control guidelines for the property.
• Assists the Loss Prevention Manager in administering fire prevention programs and emergency preparedness.
• Develops a monthly checklist for all security camera, alarmed doors to ensure that they are fully functional.
• Patrol all areas of property interior and exterior. Walk all hallways and secure any entry doors and exit doors.
• Work with all departments and managers; collaborate about how to best protect the property
• Handles complaints, settles disputes, and resolves conflicts in a professional manner
• Monitors and logs all unusual activities in and around the property that would impair the well-being of guests and employees.
• Oversees all loss prevention operations including but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee-related incidents
• Manage or assist in managing disruptive guest and / or uninvited individuals entering the hotel
• Maintains logs, certifications and documents as per our Standard Operating Procedures.  
• Must develop a strong knowledge of the hotel and local area.

 QUALIFICATIONS

• High school diploma or equivalent - trades certificate an asset
• At least 1 year experience in Security / Loss Prevention or related professional area
• Security certificate or license (equivalent combination of experience and training may be considered)
• Experience working independently
• Level 1 First Aid
• Professional demeanor, positive attitude, and strong teamwork and cooperation skills
• Excellent, proven conflict management skills
• Working knowledge of facilities machines and equipment
• Basic knowledge of plumbing, carpentry, electrical systems would be an asset
• Adherence to clear instruction, policies and protocol, take direction and show initiative to ensure hotel standards are maintained 
• Strong oral communication skills and solid written skills
• Solid computer skills using multiple applications
• Available for a variety of shifts (i.e. weekday, weekend, morning, evening, holidays, overnights) 
• Physically capable of pushing, pulling, bending kneeling, standing or walking for majority of shift, and lifting up to 20 lbs
• Criminal record check is required

Post Date: November 7, 2022