SuperHost® Customer Service Training
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost® equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost® has become the gold standard for customer service excellence in BC.
Did you know?
Employers can apply for up to 80% reimbursement of the cost of SuperHost® Customer Service Training programs through the BC Employer Training Grant. Reimbursement amounts vary depending on the funding stream and eligibility of individuals, please refer to the eligibility criteria or contact go2HR for more information.
Why Become SuperHost® Certified?
What’s In It For You?
- Competitive advantage in the job market
- Enhanced transferable skills such as communication, conflict resolution, and teamwork
- Practical knowledge to create exceptional customer service experiences
What’s In It For Your Business?
- Greater customer satisfaction
- Increased revenue and business bottom line
- Improved employee competence and a happier, more productive workplace
Get 20% off SuperHost® online courses*. *This discount will expire on April 1, 2023. No promo code needed; discount calculated at checkout.
Contact us about the SuperHost® suite of training
The SuperHost course with Karen was incredibly informative, hands-on, engaging and dynamic. With so much to consider in the world of hospitality, the SuperHost course helped to refine those variables and deliberations, in order to generate further clarity and greater perspective within the toolbox of the host. The SuperHost training at our resort not only reconfirmed our love for what we do, but also reiterated the why and the how – both of which have far-reaching impacts on each and every guest that walks through the door.
–Elizabeth Cucnik, General Manager, Penticton Lakeside Convention Centre & Resort
Exceptional customer service has always been at the core of our destination brand, strengthened by every touch point a traveller encounters through their visit to BC. The SuperHost suite of products offers training and best practices to front line employees in a way that contributes to remarkable experiences for visitors, creating a competitive advantage that benefits our industry province-wide.
– Kathleen Harvey, Manager, Visitor Services, Destination British Columbia
Now more than ever in the tourism industry it is important to ensure a competitive advantage. Our tourism businesses must provide visitors to their businesses a remarkable experience, one that is above and beyond expectation and ensures they will leave with a positive impression. SuperHost is one of the key programs to help businesses empower their employees with the right training to be able to deliver this level of service. We are so pleased that go2HR has revitalized and is continuing to deliver this resource to our stakeholders in this region. Kootenay Rockies Tourism is assisting go2HR in bringing this program to the Kootenay Rockies region this spring.
– Kathy Cooper, CEO, Kootenay Rockies Tourism
The SuperHost Training program has allowed TOTA to work with tourism businesses to further establish our goal of providing remarkable experiences throughout the region. As a DMO, having the opportunity to administer customer service training is a fundamental component of our vision for a sustainable tourism industry, providing front line employees with the inspiration and knowledge to share a sustainable message while providing world class customer experiences.
– Ellen Walker-Matthews, VP, Destination and Industry Development, Thompson Okanagan Tourism Association
The SuperHost program delivers valuable information and tools for front line hospitality employees. For 2019, Tourism Kamloops has identified destination development and remarkable guest experiences as two important goals. As such, our organization has committed to ensuring and financially supporting 100 of our accommodation workers to have access to this training and become certified this year. Congratulations to go2HR for reinvigorating this important and necessary resource for our growing tourism industry.
– Monica Dickinson, Director, Industry Relations + Communications, Tourism Kamloops
SuperHost is an amazing program to be able to offer our membership! When we released the SuperHost Spring Series dates, all three classes filled up within the first 48 hours with a waitlist for the Fall Series dates. SuperHost is a recognized certification program that our members understand to be valued training in customer service and is an important benefit on many levels!
– Karen Davy, Member Marketing & Services Manager, Travel Penticton
SUPERHOST COURSES
Foundations of Service Quality™
The course introduces the principles of providing a quality service experience and the importance of exceptional customer service. You will learn about workplace communication, problem solving, customer and employer expectations, and more. We welcome registrations from all jurisdictions including the U.S. and Mexico.
(available online and in classroom)
Service For All™: Foundations of Inclusive Service
This online course teaches best practices around diverse customers and the importance of delivering appropriate service. You will learn about specific customer groups, including but not limited to different generations, Indigenous peoples, persons with disabilities, LGBTQ/2S people, and visitors from different ethnic and language backgrounds.
(available online)
Destination Ambassador™
This fun and interactive half-day course is delivered in partnership with a local visitor centre, chamber of commerce, or regional tourism association. It covers knowledge on how you become an Ambassador in your community, and contribute to a positive, authentic visitor experience that shows all that a community has to offer.
(available in classroom)
Our CUSTOMERS
Becoming a Training Provider or Instructor
If you are interested in becoming a Training Provider or Certified SuperHost Instructor to deliver Foundations of Service Quality, here is some information:
Overview of the Training Provider Requirements
Requirement details for becoming a SuperHost Training Provider.
Overview of the Instructor Certification Process
Information on qualifications, application process, and certification maintenance requirements.
RELATED NEWS and Articles
Questions?
For information about SuperHost® Training, please contact:
Email: training@go2hr.ca
Phone: 604 633 9787 ext. 229
Fax: 604 633 9796
Q. How do I get a SuperHost certificate?
A. You can obtain a SuperHost certificate by taking a SuperHost course and passing the final exam. Currently, you can take a Foundations of Service Quality classroom course through a registered SuperHost Training Provider. Upon successfully passing the online exam at train.go2hr.ca and completing a short survey, you will receive your certificate via email in a digital PDF format.
Q. What is the passing grade for obtaining a SuperHost certificate?
A. You need to achieve a grade of 70% of higher in your final exam in order to receive a SuperHost certificate.
Q. How many attempts do I have to pass the final exam?
A. You will have two attempts to pass the final exam.
Q. What happens if I do not pass my second attempt of the final exam?
A. If you do not achieve a grade of 70% or higher on your second attempt of the final exam, you need to register again to re-take the course.
Q. Are classroom courses available in languages other than English?
A. At this time, all SuperHost courses are only available in English.
Q. Does my SuperHost certificate expire?
A. No, your certificate does not expire.
Q. I lost my certificate. Can I get another copy?
A. You can sign in to your online account at train.go2hr.ca and generate another copy of your certificate. You will receive the digital replacement certificate via email.
Q. I’ve changed my name. How do I obtain an updated SuperHost certificate?
A. We can change your name on your SuperHost certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be any government issued ID, your birth certificate or marriage certificate. Please write a short note requesting your name change and email it to training@go2hr.ca. Typically your request will be processed within five (5) business days. You will be notified once your name has been updated, and you can log in and print out your new certificate.
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